Transforming enterprise compliance into
actionable intelligence
Product Design
Enterprise UX
Data Visualisation
The gist: TL;DR
To reduce spreadsheet fatigue issues in British Telecom, I designed the Asset Resilience Tracker, which takes scattered compliance information and converts it into one place where the information is presented in an easy-to-understand manner via an actionable health check. The system has also moved Governance Leads away from manual reporting and into a proactive system whereby they are able to manage issues through a drill-down tool linkages that provide a direct link from high-level information to actions.
The challenge: Breaking Spreadsheet Fatigue
To keep assets resilient, this is even more important within the British Telecom (BT Group). The former approach where Governance Leads manually used spreadsheets to monitor application health, with many applications being hundred, was error-sensitive, consuming a lot of time, and lacked transparency. The objective was to get from manually reporting to solving problems automatically, with a Single Source of Truth to be shared with the CEO.
My Role
The challenge assigned to me entailed the automation of spreadsheets into the ‘Bird’s Eye’ dashboard, designing a progressive drill-down experience for the complex data of compliance, and creating a seamless process for the Governance Leads to act upon insights instantly.
Team
1 Product Design Lead, 1 Product Designer,
1 UX Researcher and 1 Product Owner
Timeline
October 2025 - December 2025
Feature 1: The bird's eye view
Designing for decision makers, the existing workflow took hours to compile the data. I designed the new landing page based on the Card UI design pattern consisting of Delivery Units. It takes seconds for the Leads to determine health.
Dynamic Deltas
Green/Red Arrows (+5↑) reflect immediate monthly performance changes.
Pro-active Nudges
The Due in 30 Days counter moves the user to go from ‘reactive’ solutions to ‘proactive’.
Feature 2: Taming Data Density
Drill down & smart filtering when a lead discovers a trouble unit, they must locate the needle in a haystack among more than 50 applications. I developed a heavy yet easy-to-scan table view combined with a side panel filtering solution.
Progressive Disclosure
The user can drill down directly from the general card to the apps list, analyse and identify the problems.
Contextual Filtering
The side bar has options to filter datas based on Tier, Lifecycle, and Resilience Status. The pill feature helps to display the counts/currently applied filters.
Feature 3: Closing the loop
From insight to action, the dashboard not only highlights issues, but also provides a solution to these issues. The application’s detail view splits the 6 key metrics of resilience.
Root Cause Analysis
Users are able to drill down into individual metrics to identify what questions/answers are responsible for the failure.
CITS Integration
The ‘Create Task’ button links directly to BT’s Control Issue Task System so that the assignment of remediation tasks can be accomplished immediately from within the leads software.
Final Results & Strategic Impact
The Asset Resilience Tracker didn't just save person-hours; it fundamentally elevated the Governance Lead's job, making it more strategic, focused, and much less stressful.
